S-1 Participants NES

S-1 CUSTOMER: Influence starts by seeing what matters through another's eyes. Includes information about customers or clients and their concerns, buying decisions, services, users, having the right customers, members, beneficiaries, residents, citizens, business process partners--internal customers information.

**What Traffic Signal color indicates the overall state of activities in the Customer Sphere?** * [x] RED = Stop * [ ] YELLOW = Caution * [ ] GREEN = Go * [ ] BLUE = Unsure # Below are the links that impact this sphere:


S1 Q1 Customers can easily reach a staff member who can assist them. (1->2)

>*--(2->1) S2 Q1 Our staff are customer focused.*

S1 Q2 Customers give us their feedback and suggestions. (1->3)

>*--(3->1) S3 Q1 We actively gather feedback from our customers to improve our services.*

S1 Q3 Customers actively seek to use our products. (1->4)

>*--(4->1) S4 Q1 We're selling our products and services to the right customers.*

Kerry: I think this is also Red. If the customers are the participants then they know nothing yet. I like the question about the "right" customers.

# Questions/Observations New title: PARTICIPANTS K: Who are the *right* customers of "See the System"? The participants? The sponsors? Society at large? K: Who are the right participants?

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