S1 Q2 Customers give us their feedback and suggestions. (1->3)
>*--(3->1) S3 Q1 We actively gather feedback from our customers to improve our services.*
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**STATUS** - COLOR * [ ] Green = Agree * [x] Red = Disagree * [ ] Blue = Don't know
**EVIDENCE:** Kerry: I don't have any customers.
(Mon-Jul-12-21) Marc: Each of the Trials are customers.
**SUGGESTIONS:**
Kerry: * Needs to be incorporated. * When I do have customers I need to ensure we have processes to gather their input on an ongoing basis.
(Mon-Jul-12-21) Marc: - I think that we need to have a formal feedback mechanism from customer interaction and it should feed through Structure into Creativity and Development sphere and affect everything we do.
- This would allow customer feedback to influence most aspects of the enterprise.
- The whole team should have a say in this critical link.