S1 Q2 Customers give us their feedback and suggestions. (1->3)

>*--(3->1) S3 Q1 We actively gather feedback from our customers to improve our services.*


**STATUS** - COLOR * [ ] Green = Agree * [x] Red = Disagree * [ ] Blue = Don't know

**EVIDENCE:** Kerry: I don't have any customers.

(Mon-Jul-12-21) Marc: Each of the Trials are customers.


Kerry: * Needs to be incorporated. * When I do have customers I need to ensure we have processes to gather their input on an ongoing basis.

(Mon-Jul-12-21) Marc: - I think that we need to have a formal feedback mechanism from customer interaction and it should feed through Structure into Creativity and Development sphere and affect everything we do.

- This would allow customer feedback to influence most aspects of the enterprise.

- The whole team should have a say in this critical link.