2->1

S2 Q1 Our staff are customer focused. (2->1)

>*--(1-2) S1 Q1 Customers can easily reach a staff member who can assist them.*

.

**STATUS** - COLOR * [x] Green = Agree * [ ] Red = Disagree * [ ] Blue = Don't know

**EVIDENCE:**

Kerry: There are no staff.

(Mon-Jul-12-21) Marc: Kerry is our only customer facing staff. She does seem very customer focused. The rest of our staff (the team members) also seem very customer focused. I am changing my assessment to agree or Green.

**SUGGESTIONS:**

(Mon-Jul-12-21) Marc: Develop statement and role descriptions that highlight our commitment to participants learning to learn in light of the systemic nature of the problems and opportunities facing people of the earth.